1 Q: How can I find what I'm looking for on your site?

A: If you're looking for something specific on http://www.avatartn.com, try entering your search terms into the search box located in the upper right hand navigation bar. Search boxes are located on nearly every page of our online store. Simply enter the name of the product you're looking for, or enter the item number, and click the "Search" icon to the right. If you are not quite sure what you're looking, try browsing by clicking on the categories under the Search box. As you click our main categories, subcategories will appear below each section. When you find an item that interests you, click the title or picture of the item to see its detail page. Here you will find more information about the item, including price, color, and size.


2 Q: Is my personal information secure?

A: http://www.avatartn.com believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on our site. It is our policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.


3 Q: How do I know my order has been placed?

A: Once your order has been placed you will receive an order confirmation by email.


4 Q: Can I make a change on my order, add an item or make an address correction?

A: Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.


5 Q: Will I be emailed my tracking number once my order ships out?

A: Yes, you are emailed your tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note: Although your order has been marked shipped and you receive this email confirmation, please allow up to 48-72 hours for tracking information to be available.


6 Q: What if the item I purchased does not fit?

A: If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. However, customers are responsible for the return postage and ensuring the items are sent back to us. As a courtesy to our other shoppers, we ask that all items be tried on over your undergarments. We will pay for the shipping of exchanged replacement items back to the customer one time per order. Form more information, please read our entire return policy.


7 Q:What is your privacy policy?

http://www.avatartn.com is committed to protecting your privacy. We do not sell, trade, or rent your personal information to others, period. Go to our full privacy policy.If you have any additional questions, concerns or comments please contact our Customer Service.


8 Q:Why do you always place an order unsuccessfully?

Many customers are visiting at our store to make this problem happen.You can place your order again. Sometimes you can change another way to make a payment(MasterCard is best for our store) .